Job Title: Floral & Boutique Support Associate

Position Type: Part-time (20-25 hours per week)

Store Hours: 10:00am-6:00pm

Responsibilities

Store Maintenance:

• Maintain the cleanliness and organization of the store, ensuring a visually appealing and inviting atmosphere.

• Assist in restocking inventory, including flowers, vases, and other products, to ensure products are readily available for customers & our floral designers.

• Monitor and report inventory levels to the store manager.

Customer Service:

• Greet customers warmly and assist them in finding the perfect floral arrangements or gifts.

• Provide knowledgeable and friendly assistance to customers, answering questions and offering suggestions.

• Handle customer inquiries, concerns, and complaints with professionalism and efficiency.

Order Processing:

• Assist customers in placing orders, both in-store and over the phone.

• Accurately process transactions, handle cash, credit card payments, and issue receipts.

• Arrange and pack floral arrangements for delivery or pickup, ensuring they are presented beautifully and securely.

Floral Support:

• Assist floral designers in preparing and arranging flowers for various occasions and events.

• Properly condition and process flowers upon arrival to the shop.

• Maintain quality of flowers and greenery throughout the week.

• Learn and apply basic floral arranging techniques under the guidance of experienced staff.

• Occasionally assist in off-site event set up.

Administrative Tasks: (occasional)

• Assist in record-keeping, including tracking sales, inventory, and customer information.

• Help with administrative tasks such as answering phones, and processing online orders.

• Occasionally run errands and make deliveries.

Requirements:

• A love for flowers & people.

• Previous experience in customer service or floral design is a plus, but not mandatory.

• Strong attention to detail and organizational abilities.

• Excellent & enthusiastic communication and interpersonal skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Must be self-motivated & able to accomplish daily tasks alone and working with others.

• Ability to lift 50 lbs, and stand for extended periods of time.

• Ability to work on weekends, holidays, and evenings as required.

• Flexibility to work both morning and afternoon/evening shifts.

If you have a passion for flowers and customer service, detail-oriented, hard working, and you thrive in a dynamic and creative atmosphere, we invite you to apply for the position of Floral & Boutique Support Associate at The Flower House.

To apply, please submit the application form found on our website, along with your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this role.

We look forward to welcoming you to our team!